Did the yellow light come on when you passed the Via Verde? know what to do

What should I do if the toll light turns yellow when my vehicle passes? Fortunately it’s nothing serious, and Viva Verde even has documentation on the subject.

Via Verde is the electronic toll system used in Portugal and one of the main national inventions. So know what to do if the yellow light comes on.

Did the yellow light come on when you passed the Via Verde?  know what to do

The topic we bring to Pplware today, we have already covered in the past here. However, Via Verde has provided more information on this.

If you have passed the toll, in the Via Verde lane and a yellow light has come on, first check if you have any alerts in My Via Verde > Message Center, via the Via Verde website or app.

Did the yellow light come on when you passed the Via Verde?  know what to do

If you still have no alerts, please check each of the following questions:

If you are using Via Verde for the first time or you need to activate a new ATM reference, you need to activate the identifier.

  • Insert the Multibanco card associated with the account on which you wish to debit Via Verde
  • Select Payment and other services > Transport > Via Verde > Activation
  • Enter payment reference
  • complete the operation

We suggest that you check with your bank whether this operation is possible via home banking. Card activation may take 2-3 days to take effect.

Whether the associated debit card is valid for payment. Otherwise, you have to replace it at an ATM.

  • Insert the Multibanco card associated with the account on which you wish to debit Via Verde
  • Select Payment and other services > Transport > Via Verde > Replacement
  • Enter payment reference
  • complete the operation

We suggest that you check with your bank whether this operation is possible via home banking. Card activation may take 2-3 days to take effect.

If the registration number of the vehicle you used is associated with its identifier. You can check and modify the registration number on My Via Verde > Vehicles and Identifiers.

Did the yellow light come on when you passed the Via Verde?  know what to do

If the identifier is correctly placed on the windshield of your vehicle, or in the case of motorcycles, in the bag provided.

If you want to replace the ID in advance, but the "Replace ID" option is not yet available in A Minha Via Verde, you must wait for the customer service to contact you.

If when you pass a green lane and the yellow light comes on, you know what you have to do. Remember that in the Via Verde portal you can consult other information, such as movements, points, traffic alerts, debt resolution, request a new ID, etc.

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